Shipping Policy

Order Processing

Orders are processed after payment has been successfully received and the order has passed any required verification. Orders are generally prepared during normal business days.

Processing time is separate from the estimated transit time shown by the shipping carrier.

• Orders are reviewed before being prepared for dispatch.
• Orders placed on weekends or holidays may begin processing on the next business day.
• High order volumes may occasionally extend normal processing times.
• Orders may be held temporarily where additional verification is required.

Shipping Rates

Available shipping services and applicable delivery charges are displayed during checkout where supported.

Shipping costs may vary depending on the destination, parcel characteristics, selected delivery service and any applicable carrier charges.

Any promotional free-shipping offer is subject to the conditions displayed with that promotion and may be changed or withdrawn where permitted.

Estimated Delivery Times

Delivery estimates shown during checkout or provided by a carrier are estimates only unless expressly stated otherwise.

Transit time begins after the parcel has been accepted by the shipping carrier and does not include order processing time.

Actual delivery times may vary according to destination, selected service, carrier operations, customs procedures and other factors outside the reasonable control of LIDEX Peptides.

Tracking Information

Where tracking is available, customers will generally receive shipment information after their order has been dispatched.

Tracking information may require some time to become active after a shipping label has been created or after the parcel has been transferred to the carrier.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your address before completing checkout. Once an order has entered processing or has been dispatched, we may not be able to change its destination.

• Include all required apartment, suite or unit information.
• Confirm the postal or ZIP code is correct.
• Provide accurate recipient details.
• Review the delivery destination before submitting payment.

Additional costs arising from an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by applicable law.

International Shipping

International shipping availability may depend on the destination and products ordered.

International customers are responsible for determining whether the products they order may lawfully be imported, possessed or used for their intended research purposes within the destination jurisdiction.

Where applicable, customs duties, taxes, import charges, brokerage fees or similar charges imposed by authorities or carriers are the recipient's responsibility unless expressly stated otherwise during checkout.

Carrier Delays & Delivery Exceptions

Once an order has been transferred to the carrier, delivery timing is influenced by the carrier's network and local conditions.

Unexpected delays may occur due to circumstances such as:

• Weather or natural events.
• Carrier network disruptions.
• Public holidays or unusually high parcel volumes.
• Customs or border inspections.
• Incorrect or incomplete delivery details.
• Events outside our reasonable control.

We will provide reasonable assistance where possible, but estimated carrier delivery dates cannot always be guaranteed.

Research Products & Customer Responsibility

Products identified as research-use products are supplied solely for their stated lawful research purposes and are not intended for human or veterinary use.

Customers are responsible for complying with applicable laws and regulations concerning the purchase, import, possession and use of the products ordered.

Shipping Support

For questions concerning order processing, dispatch, tracking or a delivery issue, please contact the LIDEX Peptides support team through our contact page.

When contacting support about an existing order, include your order reference and relevant delivery information so the enquiry can be reviewed efficiently.